You Do Not Have a License to Use This Product!

  • By Remington Hall
  • 02 Aug, 2017
We’ve all gotten this pesky message at some point. In this blog, I will explain all the tips and tricks of troubleshooting this error.
1) Right click on the program and run as the administrator.
2) If this doesn’t work check to ensure that you can access the Data Shared Directory. You can find the path of the Shared Directory by going into Sage 300 (Accpac) home screen and click Help --> System Information
b. Then go to your Windows Explorer and type in the path

c. If you can’t access this folder it is because your user profile does not have the rights to access, a user MUST have rights to access this folder as this is where the License files sit, if a workstation can’t see the license files you will get the error. If you can access this file then keep digging a little bit further.


3) Next, we will want to check that the ODBC connection has not been broken. To check this, if your machine is a 32-bit machine you will simply go to the Control Panel --> Administrative Tools --> Data Sources ODBC you will want to right click and run this as Administrator.

If you are running a 64-bit operating system you will go to the My Computer-->  Windows --> SysWOW64 --> odbcad32. Again, you will want to run this program as Administrator

Open this and click on the second tab System DSN and then double click on the instance set up for the Sage 300 (Accpac)
b. Ensure that the SQL database that is configured here is correct and click Next.
c. Type in the SA password for the SQL server and click Next.
d. On this screen, you should not need to change any configurations. Click Next.
e. Again here, you should not need to configure anything. Click Finish
f. You will want to test that the Data Source is working by clicking Test Data Source… and ensure it tests successfully. Click Ok and then close out of the Data Sources ODBC screens.
g.Now go and test Sage 300 (Accpac) to see if you are still getting the same error. Go get yourself a well-deserved coffee and call your System Administrator.
By Remington Hall 16 Nov, 2017

When Implementing a new solution like Sage 300 or Microsoft Dynamics look at funding options for your business in Canada.

A funding program we partner with is the Canada Job Grant (CJG), ´╗┐ it helps cover training costs during an implementation based on the number of employees on staff and involved in the ERP Software training.  

By Remington Hall 14 Nov, 2017

1.       Accounts Receivable > Common > Customers > All Customers

2.       Double click the “Child” Customer. In this example the child is ABC Company 2 and the parent is ABC Company.

3.       Click Customer > Edit

4.       Scroll to the bottom and select the Invoice and Delivery tab

5.       Click on the dropdown menu and select the “Parent” Company

By Remington Hall 07 Nov, 2017

Every user must have email address in Human Resources > Common > Workers > Workers Form:

By Remington Hall 07 Nov, 2017

1. Click Area Page node: Accounts payable -> Common -> Vendors -> All vendors.

Form name: Vendors

By Remington Hall 31 Oct, 2017

In accordance with Sage’s support and version policies, the following download URLs will no longer be available after September 30, 2017:


·      Sage ERP Accpac US Payroll Update – Version 6.0T PU1 (

·      Sage 300 ERP US Payroll PU Q3 2014 – Version 7.0O (UT70O_Q32014_ProductUpdate.exe)

·      Sage 300 ERP US Payroll PU Q3 2014 – Version 7.1E (UT71E_Q32014_ProductUpdate.exe)

·      Sage CRM 7.2 Integration for Sage 300 ERP 2014 PU2 (Sage 300 CRM 72 Integration 2014 PU2.exe)


In addition, with the latest release of Sage 300 2018.0 in August 2017, Financial Link Pro is no longer supported. Any customer’s affected are encouraged to work with their Business Partner to identify a replacement reporting tool that meets their requirements. Sage Intelligence  is a fully integrated, MS Excel-based reporting solution that gives companies immediate access to insightful information, enabling them to make more-informed decisions, and is used by thousands of Sage 300 customers around the world.  

By Remington Hall 31 Oct, 2017

1. Click Area Page node:  Accounts receivable -> Common -> Customers -> All customers.

´╗┐Form Name: Customers

By Remington Hall 27 Oct, 2017

When implementing Dynamics AX for a client the four fields in these journals that I get asked the most about are the Relation, Account Code and Item Code fields as well as the Find next option. I’ll group the Account Code and Item Code fields together for simplicity. Both the Account Code and Item Code fields have three options available to them All, Group and Table.

By Remington Hall 20 Oct, 2017

To make a new page: click pages on the left-hand side of the screen, then click “New Page”.

By Remington Hall 17 Oct, 2017

We recently had a client who wanted to receive goods as quickly as possible off the delivery trucks as to open the receiving door for further deliveries. They also needed the option to put the received goods to two different receiving staging areas, depending on the product, before moving them to their final location in the warehouse.

The trouble here is that AX will not allow 2 put actions on a PO Receipt while also using the Unit Sequence and Unit Conversions of the item to assign license plates to less than pallet amounts during receipt. The quickest way to receive goods off the trucks in their case was to use the “Purchase Order Line Receiving” mobile device menu option. By using the “Line” rather than “Item” receiving option, we eliminate the need to type in lengthy Item IDs, instead opting to enter the PO line number on the order and having AX sort out which item and item details it’s expecting to receive.

The first thing you’ll need is a simple work template, that defines the pick/put actions and Work Class ID that is available to the mobile device to perform the work.

By Remington Hall 13 Oct, 2017

1. Select the address   USMF -> Accounts receivable from the Address bar by clicking the navigation path arrows.

2. Click Area Page node:   Accounts receivable -> Inquiries -> Journals -> Invoice journal.

3. Press CTRL + G to filter by date or Invoice account and etc. At the end of this there will be some shortcuts for CTRL + G that may come in handy.

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