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Support
Our expertise in the implementation of Sage Accpac and numerous third party products enables us to enhance your system and provide a custom fit solution to your business.
Our Certified Consultants have the experience to work with you in the following areas:
-
Project Management
- Project and Job Costing
- Customer Relationship Management
- Point of Sale
- Human Resources
- Payroll
- Manufacturing
- Warehouse Management
- eCommerce and EDI
Bredet Services Inc. believes in providing excellent customer service. For the benefit of our clients we have a new Client Support Contract (CSC). The CSC is meant to provide our clients with the best value for their money, while giving them the opportunity to choose the bundle that would best suit their unique needs.
We have incorporated some of the following features:
- Annual System Review: The benefit to the client is to review the suitability of their existing system on a yearly basis and help determine a plan to evolve their existing solution to continue to meet their business requirements.
- Annual Data Review: The benefit to the client is to identify if their existing system is free from data issues. We also review integration and balancing from sub ledgers to G/L control accounts. Often times it is determined that the client may have internal loopholes that should be identified.
- Year End Preparation: The benefit to the client is to keep their system accurate and aid in the year end process. We will prepare checklists (per module) that can be used as a guideline, schedule a telephone consultation with the client in case there are any questions and track client year end dates.
|
Bronze CSC |
Silver CSC |
Gold CSC |
| Level 1 Support |
Yes |
Yes |
Yes |
| Level 2 Support |
No |
Yes |
Yes |
| Level 3 Support |
No |
No |
Yes |
| Version/Service Packs |
Yes |
Yes |
Yes |
Response Time:
Next Business Day
(if reported by 2 pm) |
Yes |
- |
- |
Same Day
(if reported by 9 am) |
- |
Yes |
-
|
Same Day
(within 4 business hours) |
- |
- |
Yes |
| Year End Preparation |
No |
Yes |
Yes |
| Annual Data Review |
Yes |
Yes |
Yes |
| Annual System Review |
No |
No |
Yes |
| Support Issues Report |
Yes |
Yes |
Yes |
| Lower Service Rates |
Yes |
Yes |
Yes |
Please call for pricing or other information - 905.337.7233.
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