Sage CRM

Sage CRM delivers the robust functionality you require to meet your customer relationship management (CRM) needs and the flexibility you demand to accommodate the unique ways you do business.

Sage CRM is an easy-to-use, fast-to-deploy on-site CRM software solution with out-of-the-box but configurable business process automation. It provides enterprise-wide access to vital customer information anytime, anywhere so you can better manage your business with an integrated approach to field sales, inside sales, customer care, and marketing. Sage CRM has two-way synchronization with Microsoft Outlook contacts, calendar appointments and tasks.

Improve sales performance with sales automation tools that help sales professionals find and retrieve vital information quickly and easily. Sage CRM provides a snapshot of the sales cycle from the first contact to final sale, allowing sales teams to effectively analyze and manage the sales pipeline.

Manage and track every element of your marketing campaigns with Sage CRM. View activities, objectives, leads generated and lead follow-up, and drill down to specific activities within a campaign. Eliminate the guesswork and spend your marketing dollars wisely.

Resolve customer issues efficiently by providing customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, e-mail, and documents sent and received.

Integration to back-office accounting, including Sage Accpac and Sage MAS 500 provides organizations with a holistic CRM solution that offers a complete view of all customer interactions that are essential for critical and insightful business decisions.

To optimize the rich sales automation functionality as well as marketing and service features, Sage CRM has sophisticated configuration capabilities, automated process workflow, as well as computer telephony integration (CTI), Web Self Service, and much more.

E-Marketing with Communigator

E-Marketing uses data from Sage CRM to deliver targeted HTML messages with dynamically produced content to select contacts in your target lists. Upon delivery, you can instantly see who opens your e-mails or clicks on your links. In addition, our software platform offers a full-featured survey solution. 'Bounced' e-mails and unsubscribe requests are automatically update in the Sage CRM contact record, saving you mundane data entry. As the contact record is updated with open clicks, survey responses and much more are captured as CRM data, giving you more precise groups to target, such as all those who have not read the last three newsletters you've sent out.

• Mass e-mail delivery
• Open and click through monitoring
• Automatically update 'unsubscribe' bounces and mark them as spam
• Simple to use HTML editor that accommodates external templates
• Spam-checker for all outbound e-mail
• Able to deliver personalized dynamic content based on CRM values
• Auto A/B test function to increase success rates
  
  

 Also Works With:

• Sage Accpac Extended Enterprise Suite
• Sage MAS 500

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