Customer Relationship Management

>>Learn more about v.7.1




Sage CRM delivers the robust functionality you require to meet your customer relationship management (CRM) needs and the flexibility you demand to accommodate the unique ways you do business.

Sage CRM is an easy-to-use, fast-to-deploy on-site CRM software solution with out-of-the-box but configurable business process automation. It provides enterprise-wide access to vital customer information anytime, anywhere so you can better manage your business with an integrated approach to field sales, inside sales, customer care, and marketing. Sage CRM has two-way synchronization with Microsoft Outlook contacts, calendar appointments and tasks.

Sales

Improve sales performance with sales automation tools that help sales professionals find and retrieve vital information quickly and easily. Sage CRM provides a snapshot of the sales cycle from the first contact to final sale, allowing sales teams to effectively analyze and manage the sales pipeline.

Marketing

Manage and track every element of your marketing campaigns with Sage CRM. View activities, objectives, leads generated and lead follow-up, and drill down to specific activities within a campaign. Eliminate the guesswork and spend your marketing dollars wisely.



Customer Care


Resolve customer issues efficiently by providing customer service professionals with user-friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, e-mail, and documents sent and received.

Back Office Integration

Integration to back-office accounting, including Sage Accpac and Sage MAS 500 provides organizations with a holistic CRM solution that offers a complete view of all customer interactions that are essential for critical and insightful business decisions.

To optimize the rich sales automation functionality as well as marketing and service features, Sage CRM has sophisticated configuration capabilities, automated process workflow, as well as computer telephony integration (CTI), Web Self Service, and much more.


Works With:
Sage Accpac Extended Enterprise Suite
Sage MAS 500



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